Global Thought Leader: Innovation and Branding: Ken Tencer

  • Business strategist
  • Innovation and Intrapreneurship thought leader who helps organizations master better futures
  • CEO, Entrepreneur, Bestselling Author, Speaker & Columnist
  • Best-selling author of The 90% Rule and Cause a Disturbance
  • Widely subscribed columnist for The Globe & Mail and interviewed by The Financial Times, CNBC, Forbes and Bloomberg
  • Serves as a member of Conference Board of Canada’s Council for Innovation and Commercialization.

By integrating three fundamental principles of good business – leverage, process and entrepreneurial thinking, Tencer and his partner Cardoso have developed a pragmatic and powerful approach to business development. The 90% Rule and the bestseller Cause a Disturbance (Morgan James Publishing, NY) are being avidly read by business leaders in the U.S., Canada and Europe. Business journalists with leading publications and networks including The Globe & Mail, The Financial Times, CNBC, Forbes and Bloomberg have recognized the timeliness and power of these important works.


Practice Leader: Jason Smith: Governance, Risk, and Compliance

A commercially astute Chief Risk Officer with over 15 years of senior executive experience in leading, transforming and optimising governance, risk and compliance functions in banking and insurance. My experience includes over 10 years of working in Asia as well as European and American markets, whilst navigating complex regulatory and business operational environments.

Practice Leader: Alan Hui: Governance, Risk, and Compliance

A highly experienced, purpose and values led leader in governance, risk and compliance leadership and consulting roles. With a commercial business and customer outcomes oriented approach Alan has a track record of delivering results for clients and stakeholders.

Practice Leader: David Harrington: Global Insurance Practice Leader

Insurance Strategy, Transformation and Execution: Corporate strategy development: Strategic risks and evaluation of disruption Future scenarios and pathway analyses Customer, competitor and busines performance insights supported by data analytics Strategic portfolio management analytics and capital allocation Digital Strategy and Channel Strategy Optimising operating models, delivering expense reduction and reviewing organisation design Strategic Initiative prioritization and […]

Global Thought Leader: Stephen Hewett: Customer Experience

As a Fellow of the Institute of Consulting and Customer Expert, Stephen’s extensive work with commercial clients and with government has given him experience in a wide variety of industry sectors at Board, CEO and Executive Level.

Practice Leader: Jonathan Mindell: Customer Experience

A highly experienced business leader in Marketing, Operations and P&L Leadership roles, combined with more recent consultancy work across a wide variety of industry sectors, principally focussed on customer-driven business transformation for major companies at CEO and C-Suite levels.